Terms and Conditions

1. Definitions

In these Terms:

“AQMeets” means the membership, execution-rhythm, training, portal, community, advisory, implementation, scorecard and related service operated through aqmeets.com, members.aqmeets.com, and related platforms.

“Account” means any user account, member account, portal account, checkout account, email account, scorecard profile, or access credential used to access the Services.

“Annual Aims” means the annual planning and aims-setting component of AQMeets, including any live sessions, recorded sessions, digital resources, worksheets, prompts, notes or related materials.

“Content” means all text, images, graphics, logos, audio, video, recordings, replays, livestreams, prompts, scorecards, worksheets, downloads, written materials, templates, frameworks, diagrams, implementation tools, software, portal materials, branding, design elements and other material made available through the Website or Services.

“Daily Directives” means the daily implementation, planning, review or rhythm component of AQMeets, including prompts, practices, worksheets, reminders, notes, digital resources and related materials.

“Digital Products” means any online material, downloadable resource, recording, replay, workbook, prompt, template, access page, member resource, scorecard resource, onboarding resource, or other digital content made available by us.

“Execution Scorecard” means the AQMeets scorecard, diagnostic process, result pages, execution-zone pages, follow-up sequence, or related assessment used to help users identify their current execution pattern or membership pathway.

“Leader” means a higher-support AQMeets membership or service level that may include private support, strategic counsel, one-to-one sessions, priority scheduling, tailored follow-up, or other inclusions described at the time of purchase.

“Lite” means a lower-intensity AQMeets membership or service level that may include selected structure, resources, access or rhythm support as described at the time of purchase.

“Membership” means any paid, free, trial, promotional, monthly, annual, Lite, Pro, Leader, archived, cancelled, expired or other access arrangement through which a person receives access to AQMeets or related Services.

“Member Portal” means any private portal, dashboard, platform, member area, resource library, community space, onboarding space, course area, or access system used to deliver AQMeets.

“Monthly Masteries” means the monthly habit, practice, virtue, mastery, reflection or implementation component of AQMeets, including live sessions, replays, prompts, worksheets and related materials.

“Pro” means the core AQMeets membership or service level that may include the fuller AQMeets rhythm, peer proof, live sessions, portal access, replays or other inclusions described at the time of purchase.

“Quarterly Quests” means the quarterly planning, quest-setting, execution or review component of AQMeets, including live sessions, replays, prompts, worksheets and related materials.

“Services” means the Website, Execution Scorecard, Decade Year Masterclass, Memberships, trials, Member Portal, Content, Digital Products, live sessions, recordings, replays, Annual Aims, Quarterly Quests, Monthly Masteries, Weekly Wraps, Daily Directives, community features, peer accountability features, Leader support, communications, forms, support and related services.

“Subscription” means any recurring payment arrangement for AQMeets, including monthly or annual membership access, trial conversion, renewal, upgrade, downgrade or related recurring billing arrangement.

“Website” means aqmeets.com, members.aqmeets.com, decadeyear.aqmeets.com, and any other website, landing page, checkout page, portal, platform or digital property operated by us or used by us in connection with AQMeets.

“Weekly Wraps” means the weekly review, live review, accountability, rhythm, reflection or execution-review component of AQMeets, including live sessions, replays, prompts, worksheets and related materials.

2. Acceptance of these Terms

You agree to these Terms by:

• accessing or using the Website;
• taking the Execution Scorecard;
• registering for the Decade Year Masterclass or another AQMeets event;
• joining Lite, starting a Pro trial, purchasing Pro, purchasing Leader, or otherwise creating a Membership;
• accessing the Member Portal;
• attending, streaming, viewing or participating in any live session, recording, replay, workshop, meeting, Weekly Wrap, Monthly Mastery, Quarterly Quest or Annual Aims session;
• accessing, downloading or using any Content or Digital Product;
• submitting any form, enquiry, scorecard response, reflection response, testimonial, feedback, support request, chat message, question, comment, member message, or other contribution;
• participating in any peer accountability, community, circle, pair, group, coaching, counselling, onboarding or Leader support feature; or
• otherwise using or interacting with the Services.

If you use the Services on behalf of an organisation, company, partnership, agency, consultancy, school, church, community group, institution or other entity, you represent that you have authority to bind that entity to these Terms.

3. Changes to these Terms

We may update these Terms from time to time. The updated Terms will apply from the date they are published on the Website, unless otherwise stated.

Your continued use of the Website or Services after updated Terms are published means you accept the updated Terms.

Where reasonably practicable, we may notify users of material changes. It remains your responsibility to review these Terms periodically.

Changes to these Terms do not reduce any non-excludable rights you have under Australian Consumer Law or other applicable law.

4. Website, scorecard and masterclass access

The Website may include public pages, pricing pages, scorecard pages, result pages, masterclass pages, checkout pages, confirmation pages, booking pages, member login pages, access pages, replay pages, written resources, videos and other materials.

The Execution Scorecard and related result pages are provided for educational, reflective, diagnostic and pathway purposes only. They are not a clinical, psychological, financial, legal, business valuation, medical, employment, or professional assessment.

Scorecard results, zone descriptions, follow-up recommendations, masterclass invitations, membership suggestions, plan recommendations, or pathway recommendations are not guarantees that any particular plan, practice, rhythm, membership or action will produce a specific outcome.

We may change, replace, update, remove, rename, archive, restructure or discontinue public pages, scorecard pages, result pages, masterclass pages, access pages or resources where reasonably necessary.

5. Membership plans and plan entitlements

AQMeets may be offered through different Membership levels, including Lite, Pro and Leader. Membership inclusions, exclusions, access periods, live sessions, replays, community features, peer features, private support, onboarding, bonuses, resources and other entitlements may differ by plan.

The plan details displayed on the relevant pricing page, checkout page, offer page, confirmation page, written proposal or order confirmation at the time of purchase form part of your Membership terms.

We may add, remove, rename, restructure, replace, combine, divide or modify plan features, provided that we do not materially reduce the core paid access you have purchased during your then-current paid access period without providing an appropriate remedy where required by law.

We may make improvements, refinements, replacements or substitutions to plan features, live session structures, portal areas, resource libraries, peer features, onboarding processes, scheduling tools, calendar formats, templates, implementation tools or digital materials.

A feature appearing in one plan does not mean it is included in another plan. Access to a feature during a trial, promotional period, beta period, bonus period, or prior membership period does not guarantee continued access after that period ends.

If there is an inconsistency between these general Terms and a specific written offer or checkout description, the specific written offer or checkout description applies to that Membership to the extent of the inconsistency, unless it would reduce a non-excludable legal right.

6. Trials, onboarding and conversion to paid membership

We may offer free trials, paid trials, introductory trials, promotional trials, Pro trials, access windows, onboarding sequences, pilot access or other limited access arrangements.

Trial duration, access level, billing requirements, cancellation requirements, conversion terms, included features, excluded features and post-trial pricing will be stated on the relevant offer page, checkout page, registration page, confirmation page, or written communication.

If a trial requires payment details and is stated to convert into a paid Membership, you authorise us and our payment processor to charge the applicable recurring fee unless you cancel before the stated deadline using the cancellation method made available to you.

You are responsible for reading the trial terms, knowing the trial end date, checking your email for reminders, and cancelling before conversion if you do not wish to continue.

We may limit trial availability to new users, one trial per person, one trial per household, one trial per organisation, one trial per payment method, or another reasonable eligibility limit.

We may refuse, cancel, restrict or terminate a trial if we reasonably believe it has been misused, duplicated, shared, obtained fraudulently, used to avoid payment, used to access Content without genuine participation, or used in breach of these Terms.

7. Accounts, portal access and credentials

Some Services require an Account, login, password, email confirmation, payment confirmation, access link, calendar link, meeting link, portal account, or other credential.

You must provide accurate, current and complete information when registering, purchasing, subscribing, creating an Account, taking a scorecard, booking a session, submitting a form, or communicating with us.

You are responsible for keeping your Account, passwords, access links, login credentials, calendar links, meeting links, replay links, portal pages and private resources secure.

You must not share, sell, transfer, publish, lend, rent, sublicense, disclose, distribute or otherwise make available your Account, access links, login credentials, private portal access, member resources, replay links, meeting links, scorecard result pages, or private materials to another person unless we expressly authorise it in writing.

You are responsible for all activity under your Account, except to the extent caused by our negligence, breach of law, or unauthorised access within our reasonable control.

We may suspend or terminate access if we reasonably believe your Account, access links, login credentials, portal access or member resources have been shared, misused, obtained fraudulently, compromised, or used in breach of these Terms.

8. Age requirements

You must be at least 18 years old to register for, purchase, attend, or participate in AQMeets, unless we expressly agree otherwise and you have the consent and supervision of a parent or legal guardian.

If a person under 18 uses the Website or Services, a parent or legal guardian is responsible for supervising that use and ensuring the minor’s use is appropriate.

We do not knowingly permit children under 13 to create accounts, register for Membership, take the Execution Scorecard, or purchase Services.

9. Nature of AQMeets

AQMeets is provided for educational, reflective, leadership development, execution training, planning, accountability, motivational, strategic and practical implementation purposes.

The Services may include rhythm-based planning, live sessions, scorecards, workbooks, prompts, exercises, peer accountability, community features, strategic counsel, private support, digital resources, replays where available, implementation tools and related materials connected with themes such as ambition, execution, aims, weekly proof, responsibility, virtues, planning, reason, imagination, will, awareness, leadership and meaningful work.

AQMeets is not a crisis service. It is not intended to diagnose, treat, cure, prevent or manage any medical, psychiatric, psychological, emotional, relational, financial, legal or other condition.

Participation is voluntary. You are responsible for deciding whether AQMeets, its ideas, its questions, its exercises, its rhythm, its peer features, its private support, its materials and its practical recommendations are appropriate for you, your organisation and your circumstances.

10. No emergency or crisis service

Our Services are not an emergency, crisis, suicide prevention, domestic violence, medical, psychiatric or urgent mental health service.

We do not monitor enquiries, emails, forms, support messages, member posts, portal messages, chat messages, scorecard responses or platform messages continuously and cannot guarantee an immediate response.

If you are experiencing a medical emergency, mental health crisis, risk of harm to yourself or another person, severe distress, violence, abuse or urgent personal difficulty, you should contact emergency services or an appropriate qualified professional in your location immediately.

In Australia, emergency assistance can be obtained by calling 000.

11. No professional advice

Our Content and Services are not medical, psychological, psychiatric, counselling, therapeutic, legal, financial, taxation, investment, accounting, employment, crisis or emergency advice.

Unless expressly agreed in writing, AQMeets is not a substitute for professional diagnosis, clinical treatment, psychotherapy, psychiatric care, legal advice, financial advice, accounting advice, taxation advice, workplace investigation, human resources advice, counselling, therapy, coaching certification, business valuation, investment advice, or emergency assistance.

Although the Services may discuss leadership, execution, planning, business rhythm, decision-making, staff, cash flow, offers, clients, productivity, strategy, time use, motivation, discipline, aims, quarterly planning and the meaning of work, we do not promise or guarantee any particular emotional, psychological, financial, relational, educational, organisational, behavioural, leadership, productivity, income, business, revenue, profit, client, employment or commercial outcome.

You should seek appropriate professional advice before making decisions that may have significant legal, financial, medical, employment, organisational, taxation, accounting, business, relational or personal consequences.

12. Personal responsibility and implementation

You remain responsible for your own choices, conduct, safety, duties, relationships, employees, contractors, clients, finances, legal obligations, taxation obligations, business decisions, organisational decisions, employment decisions, health decisions, family responsibilities and practical implementation before, during and after your use of AQMeets.

You are responsible for deciding whether to follow, adapt, pause, decline or seek advice about any exercise, prompt, plan, scorecard result, peer suggestion, member discussion, strategic question, coaching question, planning method, weekly review, quarterly plan, daily directive or implementation step.

You should not undertake any high-risk, financial, legal, employment, medical, psychological, organisational, relational, spiritual or business action based on AQMeets without making your own careful assessment and obtaining qualified professional advice where appropriate.

AQMeets may help create structure, rhythm, reflection, peer proof and strategic clarity. It does not remove your responsibility for execution, judgement, follow-through or consequences.

13. Program rhythm and delivery

AQMeets may include Annual Aims, Quarterly Quests, Monthly Masteries, Weekly Wraps, Daily Directives, onboarding materials, member prompts, scorecards, live sessions, replays, workbooks, planning documents, implementation tools and related resources.

The rhythm, schedule, frequency, names, topics, format, timing, duration, access period, facilitator, technology platform, delivery method, replay availability and plan inclusions may change over time.

Live sessions may be scheduled according to Australian time zones or another stated time zone. You are responsible for checking session times, converting time zones, attending on time, and ensuring your device, calendar and connection are suitable.

We may reschedule, postpone, cancel, replace, rename, restructure, extend, shorten, pre-record or otherwise alter a session, rhythm component, resource, replay, exercise, prompt, access period, topic, facilitator or feature where reasonably necessary.

We will take reasonable steps to communicate material changes to members where practicable, but we are not responsible for notices you miss because of incorrect details, spam filters, email settings, calendar settings, platform issues, device issues, time zone errors, or failure to check your inbox.

14. Leader private support and strategic counsel

Leader Membership or other higher-support arrangements may include private support, strategic counsel, one-to-one sessions, priority scheduling, tailored follow-up, written notes, shared notes, private review, or other support described at the time of purchase.

Private support is subject to scheduling availability, stated access periods, booking requirements, reasonable notice, plan entitlements, and any limits described at the time of purchase.

Unless expressly stated otherwise, unused private sessions, calls, support windows or Leader entitlements do not roll over indefinitely and may expire at the end of the relevant access period, billing period, membership year, plan period, or entitlement period.

Leader support is provided for reflective, leadership, execution, strategic and formative purposes. It is not legal, financial, taxation, medical, psychiatric, psychological, therapeutic, emergency, investment, accounting, employment or professional advice.

We may decline, defer, redirect or discontinue private support if we reasonably believe the issue is outside scope, unsuitable, unsafe, requires another professional, involves a conflict, involves unlawful conduct, involves risk of harm, or cannot appropriately be addressed through AQMeets.

15. Live sessions, recordings and replays

AQMeets may include live online sessions, Weekly Wraps, Monthly Masteries, Quarterly Quests, Annual Aims sessions, onboarding sessions, workshops, webinars, meetings, streamed sessions, recordings, replays, group discussions, chat features, questions, comments, polls, surveys or other interactive elements.

We may record live online sessions. If you choose to appear on camera, speak, ask a question, post in chat, submit comments, respond to polls, participate in discussion, or otherwise contribute, your name, image, voice, comments, questions, poll responses or other participation may be captured in a recording or replay.

Where practical, we may provide ways to participate without appearing on camera or being publicly identified.

Replay access, recordings, slides, transcripts, notes, workbooks and post-session materials may not always be available. Where replays or materials are available, access may be subject to Membership status, plan level, purchase status, access period, platform availability, technical limitations and any applicable terms.

You must not record, screenshot, copy, download, reproduce, publish, redistribute, livestream, transmit, sell, share, or make available any AQMeets session, livestream, replay, recording, access link, slide, workbook, transcript, member discussion, portal page, prompt, private communication or related resource without our prior written permission.

16. Community, peer accountability and member conduct

AQMeets may include peer accountability, member circles, pairs, groups, forums, chats, comments, directories, private spaces, public spaces, shared documents, live discussions, community channels, member profiles or other participation features.

You must participate respectfully, honestly and lawfully. You must not harass, abuse, threaten, shame, defame, spam, impersonate, exploit, solicit, mislead, pressure, manipulate, record without permission, disclose private information, or otherwise interfere with other members or the Services.

You must not share personal, confidential, sensitive, client, employee, commercial, legal, financial, trade secret or third-party information in community spaces unless you have the right to share it and are comfortable with it being seen, heard, stored or processed in that setting.

We may moderate, remove, hide, edit, restrict, preserve or decline member submissions, comments, messages, chats, posts, profiles, questions or other contributions at our discretion.

We may remove a member from a community space, live session, circle, group, peer feature or Membership if we reasonably believe their conduct is unlawful, abusive, unsafe, disruptive, misleading, inappropriate, unauthorised, confidentially risky, commercially exploitative, or inconsistent with these Terms.

We do not guarantee that peer suggestions, member comments, community discussions, member resources or accountability conversations are accurate, suitable, safe, confidential, complete or appropriate for your circumstances.

17. Digital access and materials

When you register for, purchase, or receive access to AQMeets resources, portal materials, replays, recordings, written materials, scorecards, templates, prompts, worksheets, Daily Directives, Weekly Wrap materials, Monthly Mastery materials, Quarterly Quest materials, Annual Aims materials, downloads, guided emails, member resources, or Digital Products, we grant you a limited, revocable, non-exclusive, non-transferable licence to access and use those materials for your own permitted use only, subject to these Terms.

This licence does not transfer ownership of any Content, Digital Product, recording, workbook, exercise, prompt, scorecard, design, idea, method, framework, planning sequence, member rhythm, community structure, portal material or intellectual property right to you.

Unless expressly authorised by us in writing, you must not:

• copy, download, rip, record, reproduce, duplicate, broadcast, livestream, transmit, publish, upload, distribute, share, sell, resell, sublicense, rent, lend, transfer or otherwise exploit the Services or any part of them;
• share your login details, access link, event link, replay link, calendar link, meeting link, password, account, member portal area or private materials with any other person;
• screen, show, display, exhibit, perform, teach, train from, or make available the Services, recordings, replays, notes, prompts, scorecards, workbooks, exercises, implementation tools or resources to any group, class, audience, organisation, institution, business, school, university, church, community group, retreat, coaching group, leadership group, mastermind, course, seminar or public audience without our prior written permission;
• use the Services or Content for commercial training, paid events, consulting programs, coaching programs, educational programs, workplace programs, professional programs, retreats, seminars, conferences, client delivery, or business offers without our prior written permission;
• edit, alter, remix, translate, adapt, subtitle, repackage, white-label, imitate, reverse engineer or create derivative works from the Services or related Content;
• remove copyright notices, branding, access controls, watermarks, proprietary notices or attribution notices; or
• circumvent, disable, interfere with, or attempt to bypass any access control, plan restriction, portal permission, platform restriction or security measure.

18. Prices, payments, subscriptions and taxes

Prices, Membership fees, trial fees, subscription fees, annual fees, monthly fees, upgrade fees, Leader fees, digital product fees, event fees and payment terms may be displayed on a pricing page, checkout page, offer page, written proposal, invoice or order confirmation before payment is completed.

You are responsible for reviewing the plan, price, currency, billing interval, renewal terms, trial terms, access period, inclusions, exclusions, cancellation terms, refund terms, taxes and purchase terms before completing payment or confirming an engagement.

Payments may be processed by third-party payment providers. We do not control all aspects of third-party payment processing and are not responsible for delays, errors, declines, fees, exchange rates, card issues, bank issues, chargebacks, failed authentication, blocked payments or other issues caused by your bank, card issuer, payment provider or third-party platform, except where required by law.

You authorise us and our payment processor to charge the payment method you provide for the Membership, Subscription, trial conversion, renewal, upgrade, purchase, invoice, tax, fee or other amount due under the relevant offer terms.

You are responsible for keeping your billing information current and for any applicable taxes, duties, currency conversion fees, bank fees, card fees or other charges that may apply to your purchase.

19. Cancellations, downgrades, renewals and failed payments

Memberships may renew automatically unless cancelled before the next renewal date, depending on the offer and checkout terms that apply at the time of purchase.

You are responsible for cancelling before the next billing date if you do not wish to renew. Cancelling a Subscription stops future renewals, but does not automatically create a refund for past charges, current access periods, unused access, unused live sessions, unused resources, unused peer features, unused Leader support, or failure to participate, except where required by law or expressly stated in the relevant offer.

Cancellation may take effect at the end of the current paid access period, immediately, or at another time stated by the platform, checkout page, cancellation page, or written confirmation.

Downgrades, upgrades or plan changes may take effect immediately, at the next billing date, at the end of the current billing period, or at another time stated during the plan-change process.

If your payment fails, we may retry payment, notify you, restrict access, suspend access, cancel access, or terminate your Membership after a reasonable period, subject to applicable law and platform functionality.

You remain responsible for amounts properly incurred before cancellation, suspension, downgrade or termination.

Unsubscribing from marketing emails does not cancel your Membership, Subscription, trial, portal account, plan, billing agreement or paid access. Membership cancellations must be completed through the cancellation method made available to you or by contacting support where applicable.

20. Refunds, guarantees and Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right, remedy, warranty, condition or other right that cannot lawfully be excluded, restricted or modified.

Where a satisfaction guarantee, refund guarantee, trial guarantee or cancellation promise is expressly stated on the relevant offer page, checkout page, pricing page, written proposal or order confirmation, that guarantee applies only according to the terms, dates, requirements, access conditions and limitations stated for that offer.

To the extent permitted by law, and except where an express written guarantee applies, we do not offer refunds for change of mind, failure to attend live sessions, failure to watch replays during an access period, failure to use the Member Portal, failure to submit Weekly Wraps, failure to complete Monthly Masteries, failure to attend Quarterly Quests, failure to use Leader support, failure to participate in peer accountability, failure to cancel before renewal, failure to check email reminders, lack of time, changed circumstances, dissatisfaction where the Service has been supplied as described and is not faulty, or because you did not achieve a desired result.

If a Service is faulty, not supplied as described, inaccessible due to an issue within our reasonable control, not provided with reasonable care and skill, not fit for a stated purpose where applicable, not supplied within a reasonable time where no time is agreed, or otherwise fails to meet a consumer guarantee, you may be entitled to a remedy under Australian Consumer Law.

If you experience a technical access issue, you should contact us within a reasonable time and provide sufficient details for us to investigate, including the details used to register or purchase, date of registration or purchase, relevant Membership or Service, device/browser used, screenshots where appropriate, and a description of the issue.

Where permitted by law, our liability for a failure to comply with a consumer guarantee may be limited to resupplying the relevant service or paying the cost of resupplying the relevant service.

21. User submissions, scorecard responses and member contributions

If you submit information, ideas, proposals, messages, enquiries, testimonials, feedback, scorecard responses, diagnostic responses, reflection responses, business context, project context, leadership context, Weekly Wrap responses, Monthly Mastery responses, Quarterly Quest responses, Annual Aims responses, Daily Directive responses, questions, poll responses, chat messages, comments, posts, profile details or other material to us, you warrant that:

• you have the right to submit that material;
• the material is accurate to the best of your knowledge;
• the material does not infringe any third-party rights;
• the material does not contain confidential information you are not authorised to share;
• the material is not unlawful, defamatory, misleading, offensive, obscene, threatening, discriminatory, commercially deceptive or otherwise inappropriate; and
• you are not submitting the material for an unlawful, unauthorised or harmful purpose.

You grant us permission to use, store, review, copy, respond to, moderate, publish, display, quote, paraphrase, refer to, de-identify, aggregate, internally share and otherwise process your submission for the purpose of assessing, responding to, administering, supporting, improving, delivering or acting on your enquiry, Membership, scorecard result, portal access, live session participation, service access or relationship with us.

If you submit a question, comment, chat message, testimonial, feedback, member contribution, scorecard response, survey response or contribution during a live session, community space, group, circle, pair, or portal feature, you acknowledge that it may be seen, heard, used, responded to, referred to, moderated, stored or captured in a recording or replay.

Unless we expressly agree in writing, you should not submit trade secrets, highly confidential business information, client information, employee information, unpublished creative concepts, sensitive personal information, financial information, legal information, or third-party confidential information through general website forms, scorecards, event chats, questions, booking forms, email enquiries, community spaces or portal features.

Submitting an idea, proposal, reflection, scorecard response, testimonial, comment, question or enquiry does not give you any ownership right, payment right, approval right, partnership right or claim over any existing or future work, project, product, course, campaign, event, feature, framework, research, service or business activity of ours.

22. Confidentiality, member information and business information

AQMeets may involve discussions about aims, plans, business context, leadership pressure, execution gaps, projects, staff, clients, revenue, offers, partnerships, personal discipline, weekly proof or organisational difficulty.

You are responsible for deciding what you share and where you share it. You should not share information in group, peer, portal, chat, live, public or semi-public settings unless you are comfortable with that information being disclosed in that setting.

We ask members to respect the privacy and confidence of other members. However, we cannot guarantee that other members, guests, attendees, participants, contractors or third-party platforms will maintain confidentiality.

You must not disclose, publish, screenshot, record, transmit, use, exploit or distribute another member’s personal information, business information, comments, submissions, plans, questions, portal content, chat messages, profile details, voice, image, documents or communications without proper authority.

Where we provide private support, Leader support, support correspondence, portal messages or one-to-one communications, we take reasonable steps to handle those communications appropriately. Confidentiality may be limited where required or authorised by law, where there is a serious risk of harm, where disclosure is necessary for professional, legal, administrative or technical support, or where disclosure is necessary to protect rights, safety, systems or members.

23. Acceptable use

You must not use the Website, Content, Membership, Member Portal, live sessions, replays, Digital Products, forms, platforms, community features, peer features, private support or Services in any way that is unlawful, harmful, misleading, abusive, unauthorised or inconsistent with these Terms.

You must not:

• breach the privacy, intellectual property, contractual, moral, publicity, confidentiality, consumer, employment, data protection or other rights of any person;
• upload, transmit or distribute viruses, malware, worms, Trojan horses, spyware, malicious code or harmful material;
• attempt to gain unauthorised access to our systems, accounts, platforms, content, payment systems, forms, servers, databases, portal areas, replay pages, member spaces or networks;
• interfere with, disrupt, damage, overload, scrape, crawl, copy, reverse engineer, probe, test, bypass or attempt to bypass the operation or security of the Website or Services;
• use our Content or Services to defame, harass, threaten, abuse, mislead, impersonate, shame, exploit, pressure, manipulate or unlawfully target any person;
• post or transmit material that is defamatory, obscene, pornographic, racist, discriminatory, threatening, abusive, unlawful, confidential without authority, commercially deceptive or otherwise inappropriate;
• share, sell, publish, transfer or misuse Membership access, portal access, live session links, replay links, calendar links, login credentials, private access pages, scorecard result pages or member resources;
• use automated tools, bots, scrapers, crawlers, data-mining tools, artificial intelligence systems or other automated systems to collect, copy, analyse, train on, extract, monitor or reproduce Content without our prior written permission;
• use the Website, Content, Digital Products, live sessions, replays, recordings, templates, frameworks, prompts, scorecards, planning sequences, peer structures or Services for any commercial purpose not expressly authorised by us;
• create a competing, derivative, confusingly similar or substantially similar product, service, membership, course, scorecard, framework, rhythm, portal, community or coaching program using our Content, structure, language, sequence or methods; or
• misrepresent your identity, affiliation, authority, organisation, intentions, relationship with us, results, qualifications or membership status.

If we allow you to post, upload, submit, chat, comment, message or transmit information through the Website, platforms, live sessions, forms, portal or Services, we may remove, moderate, refuse, restrict or disable access to that material at our discretion.

24. Intellectual property

Unless otherwise indicated, we own or license all rights, title and interest, including copyright, trade marks, designs, moral rights, confidential information, trade secrets, know-how and other intellectual property rights, in the Website, Content, AQMeets materials, Execution Scorecard, scorecard result pages, Decade Year Masterclass, live sessions, recordings, replays, workbooks, prompts, templates, diagrams, planning methods, Annual Aims materials, Quarterly Quest materials, Monthly Mastery materials, Weekly Wrap materials, Daily Directive materials, member portal materials, community structures, peer accountability structures, onboarding materials, Digital Products, branding, design, software and Services.

Your use of the Website, Content, Membership, Member Portal, Digital Products, live sessions, recordings, replays, community spaces or Services does not transfer any intellectual property rights to you.

Except as expressly permitted by these Terms, by law, or by our prior written permission, you must not copy, reproduce, download, distribute, publish, display, perform, communicate, modify, adapt, translate, create derivative works from, sell, license, exploit, reverse engineer, imitate, white-label, train from or commercially use any part of our Content, Digital Products, recordings, replays, workbooks, templates, scorecards, planning sequences, frameworks, member portal materials, community structures, peer structures or Services.

All rights not expressly granted are reserved.

25. No AI training, scraping or dataset creation

Unless we expressly authorise it in writing, you must not use the Website, Content, Membership, Member Portal, scorecards, result pages, transcripts, recordings, replays, live sessions, prompts, templates, frameworks, planning sequences, written materials, community materials, member materials or Services for artificial intelligence training, machine learning, model training, embeddings, dataset creation, scraping, crawling, automated extraction, summarisation at scale, benchmarking, synthetic data generation, prompt library creation, knowledge-base extraction or similar automated analysis.

You must not upload our private Content, paid Content, member Content, private sessions, replays, recordings, templates, prompts, worksheets, diagrams, scorecards, frameworks, transcripts, community posts or confidential materials into public or third-party artificial intelligence systems unless we have expressly authorised that use in writing.

This section does not prevent you from using ordinary personal note-taking tools for your own private use, provided you do not copy, distribute, train, publish, extract, commercialise, share or expose our Content in breach of these Terms.

26. Personal, internal and non-commercial use

Unless we expressly agree otherwise in writing, the Website, Content, Membership access, live sessions, replays, Member Portal, Digital Products, scorecards, resources, templates, frameworks and Services are provided for your own personal, private, non-commercial use, or for your own internal business reflection and implementation where your plan reasonably permits that use.

You must not use AQMeets, Content, Digital Products, recordings, replays, workbooks, prompts, exercises, scorecards, planning sequences, frameworks, live session materials, portal materials, peer structures or Services for advertising, commercial training, revenue generation, client delivery, paid events, organisational programs, institutional use, educational delivery, public performance, commercial promotion, consultancy delivery, coaching programs, mastermind programs, retreats, seminars, workshops or other commercial purposes without our prior written permission or a separate written agreement.

If you wish to use AQMeets materials with a team, staff group, organisation, client group, school, church, agency, consultancy, business, institution or other group beyond your personal or internal permitted use, you must obtain our prior written permission or enter into an appropriate licence or group agreement.

27. Third-party platforms, services and links

The Website and Services may use, link to, embed or integrate with third-party services, including hosting providers, member portal providers, payment processors, subscription platforms, booking platforms, scheduling platforms, calendar platforms, video platforms, webinar platforms, meeting platforms, replay platforms, email platforms, form providers, analytics providers, course platforms, community platforms, customer support tools, social media platforms, affiliate platforms and other technology suppliers.

Third-party websites, platforms, tools and services are not controlled by us. We are not responsible for their content, availability, security, privacy practices, terms, policies, fees, errors, downtime, account restrictions, payment issues, compatibility issues or actions.

Your use of third-party platforms or services may be subject to their own terms and policies.

We provide third-party links and integrations for convenience and functionality. Unless expressly stated, a link or integration does not imply endorsement, sponsorship or approval.

28. Privacy and collection notice

We collect personal information in order to provide and administer the Website, Execution Scorecard, Decade Year Masterclass, Memberships, trials, Subscriptions, purchases, live sessions, replays where available, enquiries, contact forms, newsletters, portal access, community features, peer features, private support, support requests and related Services.

The personal information we collect may include your name, email address, phone number, billing details, organisation details, role, enquiry details, registration details, membership details, trial status, subscription status, purchase history, account information, scorecard responses, diagnostic responses, member participation details, portal activity, chat messages, questions, reflection responses, technical information and communications with us.

We may collect personal information through website forms, WPForms, checkout pages, newsletter forms, registration forms, scorecard forms, reflection forms, analytics tools, embedded video or meeting services, webinar platforms, payment processors, email marketing systems, member portals, community tools, calendar platforms and other service providers.

We may disclose personal information to third parties who help us operate the Website and provide the Services, including technology providers, payment processors, communication providers, form providers, hosting providers, analytics providers, professional advisers, contractors, facilitators, support personnel, booking platforms, streaming platforms, member portal providers, community platforms, subscription providers and where required or authorised by law.

Some third-party providers may store or process information outside Australia.

If you do not provide requested personal information, we may not be able to provide all Website access, scorecard results, Membership access, portal access, live session access, replay access, community access, peer accountability access, private support, technical support, communications or related Services to you.

Our Privacy Policy explains how we collect, use, disclose, store, protect, access, correct and handle complaints about personal information. By providing personal information to us, you consent to our collection, use, storage and disclosure of that information in accordance with these Terms and our Privacy Policy.

29. Direct marketing and communications

If you subscribe, take the Execution Scorecard, register, purchase, start a trial, join a Membership, book a call, submit a form, download materials, attend a session, access a replay, or otherwise engage with us, we may send you transactional, service-related, administrative, reminder and, where permitted, marketing communications.

Marketing communications may include information about AQMeets, Lite, Pro, Leader, the Decade Year Masterclass, Execution Scorecard, Weekly Wraps, Monthly Masteries, Quarterly Quests, Annual Aims, Center for Motivation Research, related events, products, resources, campaigns, offers or services.

You may unsubscribe from marketing communications using the unsubscribe link provided in those communications, where applicable.

We may still send you non-marketing communications where required or reasonably necessary, including scorecard results, registration confirmations, trial notices, renewal notices, payment notices, failed-payment notices, cancellation notices, access instructions, portal notices, replay notices, purchase confirmations, support replies, legal notices, service updates, security alerts and administrative messages.

30. Promotions, bonuses and limited offers

From time to time, we may offer bonuses, discounts, trials, free registrations, limited-time offers, promotional access, replay access, companion resources, guided email sequences, onboarding support, consultations or other promotional benefits.

Promotional offers may be subject to eligibility requirements, availability, access periods, platform restrictions, payment requirements, time limits, attendance requirements, onboarding requirements, plan restrictions, cancellation requirements or other conditions stated at the time of the offer.

We may modify, withdraw, replace or end a promotion, bonus, limited offer, beta feature, pilot feature, trial, access benefit or promotional entitlement where reasonably necessary, subject to applicable law.

Unless expressly stated otherwise, promotional benefits have no cash value, are non-transferable, cannot be exchanged for other products or services, and may not be available after the relevant access period or offer period ends.

31. Website security and technical risks

We do not guarantee that the Website, platforms, downloads, embedded content, registration pages, checkout pages, booking platforms, meeting platforms, webinar platforms, streaming platforms, replay platforms, payment systems, member portals, community platforms, course platforms, email systems, calendar systems or third-party services will be uninterrupted, secure, error-free, compatible, or free from viruses or harmful components.

You are responsible for taking your own precautions to ensure that your devices, systems, browsers, accounts, passwords, meeting spaces, confidential documents, business documents and internet connections are secure and protected.

We are not responsible for loss or damage caused by viruses, malware, cyber incidents, platform outages, streaming failures, third-party service failures, user error, compromised accounts, unauthorised recording by another party, leaked access links, failure to secure your own device or account, or unauthorised access outside our reasonable control, except where required by law.

32. Suspension and termination

We may restrict, suspend or terminate your access to the Website, Content, Membership, Member Portal, Digital Products, live sessions, replays, recordings, community spaces, peer features, Leader support, accounts, forms or Services if we reasonably believe that you have breached these Terms, misused access, failed to pay, shared credentials, infringed our rights, infringed another person’s rights, engaged in unlawful conduct, made unauthorised public or commercial use of the Services, behaved abusively, created safety or confidentiality risks, or otherwise acted in a way that may harm us, our users, our members, our partners, our platforms or our rights.

We may also suspend or withdraw a Website, feature, Digital Product, live session, replay, recording, resource, Membership, platform, portal area, community feature or Service where reasonably necessary for maintenance, security, legal, technical, professional, commercial, platform, rights, safety or operational reasons.

Termination or suspension does not affect any rights or obligations accrued before termination, including payment obligations, intellectual property obligations, confidentiality obligations, access obligations, cancellation obligations, community obligations or liability for breach.

33. Warranties and disclaimers

To the maximum extent permitted by law, and subject to any non-excludable rights under Australian Consumer Law, we make no warranties or representations that:

• the Website, Content, AQMeets, Membership, Member Portal, Digital Products, live sessions, recordings, replays, community features, peer features, Leader support or Services will be uninterrupted, secure, error-free, current, complete, compatible or free from harmful components;
• any particular outcome, result, transformation, emotional change, personal change, execution result, leadership result, organisational result, productivity result, habit result, business result, revenue result, profit result, income result, client result, staffing result, strategic result or commercial result will occur;
• the Website, Content, AQMeets, Membership, Digital Products, scorecards, live sessions, replays, peer features, Leader support or Services will meet your personal expectations, preferences, circumstances, technical environment, business needs or intended use;
• all live sessions, replays, recordings, templates, community spaces, peer features, plan features or portal resources will remain available indefinitely; or
• third-party platforms, payment systems, subscription systems, video platforms, webinar platforms, streaming platforms, booking platforms, meeting platforms, form providers, member portals, community platforms, course platforms or hosting providers will always operate without interruption.

34. Limitation of liability

Nothing in these Terms excludes, restricts or modifies any right, remedy, guarantee, warranty, condition or liability that cannot lawfully be excluded, restricted or modified.

To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, exemplary, punitive or economic loss, loss of profit, loss of revenue, loss of opportunity, loss of goodwill, loss of data, business interruption, emotional distress, reputational harm, loss of clients, staffing loss, failed business opportunity, failed launch, failed strategy, failed implementation, or other loss arising from or connected with your use of, participation in, or inability to use the Website, Content, AQMeets, Membership, Member Portal, Digital Products, live sessions, replays, recordings, peer features, community features, Leader support or other Services.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with these Terms or the Services is limited to the amount you paid us for the relevant product, Membership, subscription period, event, package or service giving rise to the claim.

Where liability cannot be excluded but can be limited, our liability is limited, at our option, to resupplying the relevant service or paying the cost of resupplying the relevant service.

35. Indemnity

To the maximum extent permitted by law, you agree to indemnify us, our officers, employees, contractors, volunteers, agents, licensors, partners, facilitators, moderators, advisers and service providers against any loss, damage, cost, expense, claim, demand, liability or proceeding arising from or connected with:

• your breach of these Terms;
• your misuse of the Website, AQMeets, Membership, Member Portal, Content, Digital Products, live sessions, recordings, replays, access links, meeting links, streaming links, replay links, community spaces, peer features or Services;
• your unauthorised copying, sharing, distribution, public use, commercial use, AI use, scraping, dataset creation or exploitation of the Services or Content;
• your infringement of our intellectual property rights or the rights of any third party;
• your unlawful, misleading, defamatory, harmful, abusive, disruptive, unsafe, confidentiality-breaching, commercially exploitative or unauthorised conduct;
• your submissions, enquiries, proposals, uploads, statements, scorecard responses, reflections, questions, chat messages, comments, member posts, business information or representations to us or to third parties;
• your disclosure of another member’s personal, business, confidential, commercial or sensitive information; or
• your breach of any registration, purchase, trial, membership, subscription, event, access, partnership, affiliate, licence or other separate agreement with us.

36. Force majeure

We are not liable for delay or failure to perform an obligation where the delay or failure is caused by events beyond our reasonable control.

This may include acts of God, natural disasters, power failures, internet failures, cyber incidents, platform outages, third-party provider failures, streaming failures, webinar failures, payment platform failures, portal failures, strikes, pandemics, government action, legal restrictions, war, terrorism, civil unrest, equipment failure, illness, family emergency, facilitator unavailability, venue issues, supplier issues or other events outside our reasonable control.

37. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be severed to the extent necessary, and the remaining parts will continue in full force and effect.

38. No waiver

If we do not exercise or enforce a right under these Terms, that does not mean we waive that right.

A waiver must be in writing and signed by us.

39. Assignment

You must not assign, transfer, sublicense or otherwise deal with your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights or obligations where reasonably necessary in connection with a restructure, change of platform, service provider arrangement, transfer of rights, merger, acquisition, sale of assets, change of operating entity, or other organisational change, provided this does not reduce any non-excludable rights you have under law.

40. Governing law and jurisdiction

These Terms are governed by the laws of Victoria, Australia.

You submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Victoria, Australia.