Privacy Policy

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information collected through or in connection with:

• aqmeets.com;
• AQMeets and the AQMeets membership program;
• Lite, Pro and Leader memberships;
• free trials, paid memberships, recurring subscriptions, upgrades, downgrades, cancellations and renewal notices;
• the member portal, dashboards, member resources, onboarding sequences and access pages;
• the Execution Scorecard, scorecard results pages, scorecard follow-up and diagnostic forms;
• the Decade Year Masterclass, related webinars, replays and follow-up sequences;
• Annual Aims, Quarterly Quests, Monthly Masteries, Weekly Wraps and Daily Directives;
• live online sessions, forums, workshops, calls, onboarding sessions, peer sessions and related broadcasts;
• digital products, workbooks, scorecards, worksheets, prompts, exercises, implementation tools, recordings, replays, written materials and downloads;
• community spaces, peer accountability features, circles, pairs, groups, member directories or discussion areas where available;
• contact forms, registration forms, enquiry forms, support forms, reflection forms, scorecard forms and feedback forms;
• chat messages, submitted questions, comments, testimonials, surveys and other membership participation features;
• newsletter, launch, campaign, reminder and AQMeets update sign-ups;
• customer support, refund, access, cancellation and technical enquiries;
• cookies, analytics, embedded video services, meeting platforms, webinar platforms, portal platforms, payment platforms and website security tools; and
• other websites, pages, platforms or services operated by us in connection with AQMeets, Center for Motivation Research or related work.

This Privacy Policy should be read together with our Terms and Conditions and any specific terms that apply to a membership, registration, purchase, trial, subscription, event, replay, promotion, digital product, portal access or related service.

2. What is personal information?

Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not.

Examples may include your name, contact details, payment-related information, organisation details, membership details, portal activity, scorecard results, diagnostic responses, event participation details, form responses, reflection responses, purchase records, technical information and communications with us.

3. What personal information we collect

We may collect different kinds of personal information depending on how you interact with us.

Information you provide directly may include:

• your name;
• contact details;
• billing details;
• organisation, business, company, school, church, community or group details;
• role, leadership context, founder context, professional background, business stage, team context or project context;
• membership plan, membership status, trial status, renewal status, upgrade status, downgrade status and cancellation status;
• registration details for AQMeets Lite, Pro, Leader, a Pro trial, Decade Year Masterclass, Execution Scorecard, Weekly Wrap, Monthly Mastery, Quarterly Quest, Annual Aims session or related event;
• scorecard answers, scorecard results, execution-zone results, diagnostic responses and related follow-up responses;
• aims, goals, intentions, execution patterns, weekly review notes, implementation notes, project notes or reflection responses that you choose to submit;
• portal profile details, onboarding details, account settings, member preferences and access requests;
• peer accountability, circle, pair or community participation details where applicable;
• support, refund, cancellation or technical enquiry details;
• digital product purchase details;
• access request details;
• form responses;
• event questions, comments, survey responses or chat messages, where you choose to submit them;
• newsletter, reminder, campaign or AQMeets update sign-up details;
• testimonial or feedback responses;
• communications you send to us; and
• any other information you choose to provide through our website, forms, platforms, memberships, portal, live sessions, events or communications.

Information collected automatically may include:

• IP address;
• browser type;
• device type;
• operating system;
• referring website;
• pages visited;
• date and time of visit;
• registration, checkout, scorecard, reminder or portal access page interaction information;
• video, replay, livestream or embedded player interaction information where available;
• meeting, webinar or portal platform usage information where available;
• member login, access, progress, resource-viewing, download or engagement information where available;
• cookie identifiers;
• approximate location information;
• security logs;
• analytics information;
• traffic source and campaign information; and
• standard web log information.

Information collected from third parties may include:

• payment status, subscription status, transaction ID and purchase information from payment processors;
• trial, renewal, cancellation, refund, failed-payment or chargeback information from payment and subscription platforms;
• form submission information from form providers;
• email subscription, reminder, automation or communication information from email platforms;
• video viewing, livestream, replay or embedded player information from video hosting services;
• event registration, attendance, chat, replay access or participation information from webinar, meeting or streaming platforms;
• calendar, scheduling or booking information from calendar or scheduling platforms;
• portal access, member profile, login, resource access, task, message or progress information from member portal providers where available;
• analytics information from analytics providers;
• security and spam-prevention information from website security providers;
• referral, event, campaign, affiliate or partner information from authorised partners; and
• other information provided to us by service providers, platforms, partners, or persons authorised by you.

4. How we collect personal information

We may collect personal information when you:

• visit or use our website;
• take the Execution Scorecard or submit a related diagnostic form;
• register for the Decade Year Masterclass, a webinar, live session, event, trial, membership or related resource;
• join AQMeets Lite, start a Pro trial, purchase Pro, purchase Leader, upgrade, downgrade, cancel, renew or otherwise manage a membership;
• purchase, receive or activate access to a digital product, replay, recording, companion resource or related offer;
• complete a checkout process;
• submit a contact form, registration form, support form, enquiry form, reflection form, scorecard form or feedback form;
• subscribe to a newsletter, reminder list, launch list, campaign list or AQMeets update list;
• attend, participate in, stream, or access a replay of a live online session or event;
• use the member portal, member dashboard, onboarding sequence, community feature, circle feature, peer feature, task, resource, message or download;
• submit a reflection response, scorecard response, Weekly Wrap response, Monthly Mastery response, Quarterly Quest response, Annual Aims response, Daily Directive response, chat message, question, comment, survey response or testimonial;
• communicate with us by form, email, message, platform, portal, correspondence or other means;
• interact with embedded video, livestreams, forms, payment pages, analytics tools, portal platforms, meeting platforms or third-party services on our website;
• participate in surveys, campaigns, promotions, experiments, member activities or events;
• request technical support, access help, refunds, cancellation assistance, replay access or other assistance; or
• otherwise deal with us.

We may also collect information from third-party service providers that help us operate our website, memberships, subscriptions, trials, payments, forms, livestreams, video access, member portals, communications, analytics, security, digital products, customer support or membership delivery.

5. Why we collect, use and disclose personal information

We collect, hold, use and disclose personal information for purposes connected with operating AQMeets, the AQMeets membership program and our related services.

These purposes may include:

• providing access to our website and services;
• processing registrations, purchases, trials, subscriptions, renewals, cancellations, upgrades, downgrades and payments;
• delivering member portal access, live session access, streaming access, calendar information, reminders, access instructions, replays where available, recordings and follow-up communications;
• providing access to Weekly Wraps, Monthly Masteries, Quarterly Quests, Annual Aims, Daily Directives, scorecards, workbooks, prompts, exercises, implementation tools and related resources;
• administering the Execution Scorecard and related diagnostic follow-up;
• administering Lite, Pro and Leader plan access and plan-specific inclusions;
• administering live sessions, member sessions, onboarding, peer accountability, community features, circles, pairs, groups and replays where available;
• responding to contact, support, refund, cancellation, access and technical enquiries;
• sending transactional, administrative and service-related messages;
• providing technical support and access support;
• maintaining records of registrations, purchases, attendance, access, membership participation, scorecard results, enquiries and communications;
• operating, protecting, improving and optimising our website, member portal and services;
• performing analytics and measuring website, membership, event, replay, portal, campaign and audience engagement;
• understanding aggregate execution patterns, member progress, participation trends and service effectiveness;
• maintaining website security and preventing misuse, fraud, spam, unauthorised access or unauthorised sharing of member access;
• sending marketing communications where permitted by law;
• administering surveys, promotions, campaigns, experiments, member updates, events or offers;
• delivering relevant Center for Motivation Research or related updates where permitted;
• complying with legal obligations;
• resolving disputes;
• enforcing our Terms and Conditions and other agreements;
• protecting our rights, property, users, partners and services; and
• any other purpose disclosed to you at the time of collection or otherwise permitted by law.

6. Payment, subscription and billing information

Payments for AQMeets memberships, Lite, Pro, Leader, trials that convert to paid memberships, digital products, recordings, replays, resources or related services may be processed by third-party payment providers.

AQMeets memberships may be billed monthly or annually and may renew automatically unless cancelled before the next renewal date, depending on the offer and checkout terms that apply at the time of purchase.

We do not intentionally store complete credit card numbers on our own website servers. Payment information is generally collected and processed by third-party payment processors.

We may receive and store limited transaction and subscription information, such as your name, billing details, transaction ID, product or service purchased, membership plan, trial status, renewal status, cancellation status, failed payment status, refund status, chargeback information, purchase date and contact details.

Payment processors may collect, store and process your payment information in accordance with their own terms and privacy policies.

If your payment fails, your membership renews, your trial converts, your subscription is cancelled, or your plan changes, we may receive and use related information to administer your membership, provide notices, update access, respond to support requests and maintain accurate records.

7. Membership access, portal activity and execution data

AQMeets is a membership program. Depending on your plan and access level, you may receive access to a member portal, onboarding materials, digital resources, community features, live sessions, replays where available, scorecards, workbooks, weekly review tools, monthly practice tools, quarterly planning tools, annual planning tools and related implementation materials.

Membership access and inclusions may differ between Lite, Pro and Leader, and may also differ depending on whether you are in a trial, paid plan, promotional access period, annual plan, monthly plan, cancelled plan, expired plan or archived access state.

We may collect and use member activity information to operate your membership. This may include login information, portal activity, pages viewed, resources accessed, forms submitted, tasks completed, messages sent, live sessions attended, replays viewed, downloads accessed, scorecard results, Weekly Wrap responses, Monthly Mastery responses, Quarterly Quest responses, Annual Aims responses, Daily Directive responses and support interactions.

We may use this information to provide access, maintain your membership status, deliver plan-specific materials, support onboarding, provide reminders, administer peer or group features, respond to enquiries, understand progress, improve the membership experience, verify plan entitlements, prevent misuse and comply with legal obligations.

We may also use aggregated or de-identified data to understand member progress, execution patterns, participation trends, service effectiveness, product improvement opportunities and research-related themes connected with motivation and execution. Aggregated or de-identified information is not intended to identify you personally.

8. Community, circles, peer accountability and live participation

AQMeets may include member community features, peer accountability features, small groups, circles, pairs, forums, live sessions, group chats, discussion spaces, onboarding calls, member calls, or other participation features.

If you participate in community or peer features, some personal information may be visible to other members or participants, depending on the platform, plan, access level, settings and feature used. This may include your name, profile details, comments, messages, questions, submissions, attendance, role, organisation, or other information you choose to share.

We may structure the member environment so that members see only the spaces, circles, partners, resources, groups, messages or access areas assigned to them. However, you should not assume that information shared in a community, chat, group, live session, circle, pair or portal feature is completely private.

You should not share personal, sensitive, confidential, commercially sensitive, client, employee, financial, legal, trade secret, or third-party information in group settings, chat messages, live questions, comments, portal spaces, circles, pairs or public participation features unless you are comfortable with that information being seen, heard, stored or processed in that setting.

We may moderate, remove, restrict, hide, preserve or review member submissions, messages, comments, questions, chat messages or community activity where reasonably necessary to administer the membership, enforce terms, protect members, protect rights, maintain safety, manage disputes, or comply with law.

9. Sensitive information and reflection responses

AQMeets may touch on leadership, execution, ambition, responsibility, business pressure, staff, cash flow, offers, partnerships, discipline, motivation, meaning, habits, drift, planning, personal capacity, weekly proof, decision-making, professional life, and the gap between stated aims and actual execution. You may choose to provide information that could be sensitive.

Sensitive information may include information about health, religious beliefs, philosophical beliefs, racial or ethnic origin, sexual orientation, political opinions, membership of associations, or other sensitive matters.

Please do not provide sensitive information unless it is necessary for your enquiry, registration, membership participation, support request, reflection response, event contribution or communication.

If you choose to provide sensitive information to us, including through forms, scorecard responses, reflection responses, Weekly Wraps, Monthly Masteries, Quarterly Quests, Annual Aims work, Daily Directives, event questions, chat messages, support requests or other communications, you consent to us collecting, using, storing and disclosing that information for the purpose for which you provided it, and for related purposes reasonably necessary to provide services, respond to you, administer access, comply with law, protect rights, or manage our relationship with you.

We do not seek to collect sensitive information unnecessarily. AQMeets is not a medical, psychological, psychiatric, counselling, therapeutic, legal, financial, crisis or emergency service.

10. Live sessions, recordings and replays

AQMeets may include live online sessions, Weekly Wraps, Monthly Masteries, Quarterly Quests, Annual Aims sessions, onboarding sessions, workshops, webinars, meetings, streamed sessions, recordings, replays, group discussions, chat features, questions, comments, surveys or other interactive elements.

If you register for or participate in a live session or event, we may collect information such as your registration details, attendance details, event access details, chat messages, submitted questions, comments, technical participation data, livestream access information, replay access information and follow-up engagement information.

We may record live online sessions. If you choose to appear on camera, speak, ask a question, post in chat, submit comments, participate in discussion, or otherwise contribute, your name, image, voice, comments, questions or other participation may be captured in a recording or replay.

Where practical, we may provide ways to participate without appearing on camera or being publicly identified.

Replay access, recordings and post-session materials may not always be available. Where replays are available, access may be subject to membership status, plan level, purchase status, access period, platform availability, technical limitations and any applicable terms.

You should not record, screenshot, publish, redistribute, livestream, transmit or share AQMeets live sessions, replays, member materials, portal materials, community discussions, private messages or member communications without our prior written permission.

11. Cookies, analytics and embedded services

We may use cookies, pixels, tags, scripts, log files and similar technologies to operate our website, remember preferences, improve user experience, protect website security, measure traffic, understand audience behaviour, support embedded video, process forms, operate registration, checkout and membership access, and assess campaign performance.

Cookies are small files placed on your device that allow a website or service provider to recognise your browser or device.

We may use cookies and similar technologies for:

• website functionality;
• scorecard, registration, checkout and access functionality;
• membership, portal and onboarding functionality;
• member reminder and calendar functionality;
• security and fraud prevention;
• spam and bot protection;
• analytics and performance measurement;
• embedded video, livestream, replay or member resource playback;
• remembering preferences;
• campaign and traffic measurement;
• affiliate or referral tracking, where used;
• advertising or remarketing, where used; and
• improving website, membership and service performance.

Third-party services embedded in or connected to our website may also use cookies or collect technical information. This may include video hosting providers, webinar or meeting platforms, payment processors, analytics providers, form providers, scheduling tools, calendar tools, security tools, social media platforms, member portals, course platforms, email platforms, affiliate platforms or advertising platforms.

You can disable or manage cookies through your browser settings. If you disable cookies, some parts of our website, checkout process, scorecard, portal or member services may not function properly.

12. Direct marketing

We may send you marketing communications about AQMeets, Lite, Pro, Leader, the Decade Year Masterclass, the Execution Scorecard, Weekly Wraps, Monthly Masteries, Quarterly Quests, Annual Aims, Center for Motivation Research, related events, resources, campaigns, products or services where permitted by law.

Marketing communications may be sent by email or other electronic means.

You may unsubscribe from marketing communications by using the unsubscribe link provided in our emails, where available, or by contacting us through our Contact page.

We may still send you non-marketing communications where reasonably necessary, including scorecard results, registration confirmations, membership confirmations, renewal notices, trial notices, cancellation notices, payment notices, course reminders, access instructions, calendar details, purchase confirmations, replay notices, portal notices, technical notices, support replies, legal notices, security alerts, service updates and administrative messages.

We do not sell your personal information to advertisers or data brokers.

13. Who we disclose personal information to

We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.

This may include disclosure to:

• our officers, employees, contractors, volunteers and authorised representatives;
• website hosting providers;
• website security providers;
• WordPress plugins and form providers, including form-management services;
• payment processors and checkout providers;
• subscription, billing, renewal, failed-payment and cancellation-management providers;
• member portal, course, onboarding, community or customer access platforms;
• video hosting, streaming and replay providers;
• webinar, meeting, event, livestream or replay platforms;
• email marketing, reminder, automation and communication providers;
• calendar, booking and scheduling providers;
• analytics providers;
• affiliate, referral or campaign tracking providers, where used;
• customer support and administration systems;
• cloud storage and document-management providers;
• event, campaign, digital-product, membership or partnership providers where relevant;
• facilitators, moderators, coaches, counsellors, advisers, accountability partners, circle leaders, contractors or support personnel who assist with delivering AQMeets, where relevant and appropriate;
• professional advisers, including lawyers, accountants, insurers and consultants;
• service providers who help us operate our website, payments, communications, forms, events, access, recordings, resources, digital products, subscriptions, community spaces, member portal or membership services;
• persons or organisations authorised by you;
• government agencies, regulators, law enforcement bodies, courts or other persons where required or permitted by law;
• anyone to whom our assets, operations, rights, services, or part of our organisation are transferred, assigned, restructured or otherwise dealt with, subject to applicable law; and
• other persons where disclosure is reasonably necessary to protect our rights, property, users, partners, services, security or legal interests.

We require service providers to handle personal information only for authorised purposes and to take reasonable steps to protect it, where appropriate and practicable.

14. Overseas disclosure

Some of our third-party service providers may store, process or access personal information outside Australia.

These providers may be located in, or operate from, countries including the United States, the United Kingdom, the European Union, Canada, New Zealand, Singapore, or other countries where our providers, platforms, processors, hosting services, payment systems, analytics services, email systems, event platforms, video platforms, streaming platforms, member portals, course platforms, community platforms, subscription platforms or technology suppliers operate.

Where required by law, we take reasonable steps to ensure that overseas recipients handle personal information in a way that is consistent with the Australian Privacy Principles.

However, privacy protections in other countries may differ from those in Australia. By using our services and providing personal information to us, you acknowledge that your information may be processed, stored or accessed in Australia and in other countries where our service providers operate.

15. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include administrative, technical, physical and personnel measures, website security tools, restricted access, service-provider controls, password protection, encrypted connections where available, access controls, account controls, portal permissions, and other reasonable safeguards.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of personal information.

You are responsible for maintaining the security of your own devices, browsers, passwords, accounts, email access, calendar access, portal access, membership access links, livestream links, replay links and internet connection.

You should not share your login details, access links, private portal pages, member resources, replay links, scorecard results, community screenshots, or private member communications with another person unless we have expressly authorised that sharing.

16. Data retention

We keep personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, administering registrations and memberships, maintaining business records, complying with legal obligations, resolving disputes, preventing fraud, enforcing agreements, handling refunds or chargebacks, administering cancellations, and protecting our rights.

The period for which we retain information may vary depending on the type of information and the reason it was collected.

Membership records, portal records, scorecard records, diagnostic responses, event recordings, replays, attendance records, livestream access records, chat records, submitted questions, reflection responses, Weekly Wrap responses, Monthly Mastery responses, Quarterly Quest responses, Annual Aims responses, Daily Directive responses, support records, registration records, purchase records, subscription records, cancellation records and access records may be retained for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a shorter retention period is stated or required by law.

When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it, unless we are required or permitted by law to retain it.

17. Notifiable data breaches

If we become aware of a data breach involving personal information, we will take reasonable steps to assess and respond to the breach.

Where required by law, we will notify affected individuals and the Office of the Australian Information Commissioner of an eligible data breach that is likely to result in serious harm.

18. Accessing, correcting or deleting personal information

You may request access to personal information we hold about you by contacting us through our Contact page.

We may need to verify your identity before providing access or making corrections.

In some circumstances, we may not be able to provide access to all information, including where refusal is permitted or required by law. If we refuse access, we will explain why, where reasonable and legally appropriate.

If you believe personal information we hold about you is inaccurate, incomplete, out of date, irrelevant or misleading, you may ask us to correct it.

You may also request deletion of personal information where legally available. We may not be able to delete information where we are required or permitted to retain it for legal, accounting, dispute-resolution, security, fraud-prevention, contractual, administrative or legitimate business reasons.

In some cases, we may not be able to delete membership records, scorecard records, portal records, event records, recordings, replays, chat records, submitted questions, reflection responses, transaction records, subscription records, cancellation records, support records, legal records, or records reasonably necessary to administer access, resolve disputes, protect rights, maintain proof of transactions, manage subscriptions, or comply with law.

19. Withdrawal of consent and marketing opt-out

Where we rely on consent to handle personal information, you may withdraw consent by contacting us, subject to legal, contractual and technical limitations.

Withdrawing consent may affect our ability to provide some services to you, including scorecard results, registration, membership access, trial access, portal access, live session access, replay access, digital materials, peer accountability features, support, or communications connected with AQMeets.

You may opt out of marketing communications using the unsubscribe link provided in our emails, where available, or by contacting us through our Contact page.

Opting out of marketing communications does not automatically cancel your membership, subscription, trial, renewal, account, event registration or access to paid services. Membership cancellations must be completed through the cancellation method made available to you or by contacting support where applicable.

20. Children and minors

Our website and services are generally intended for adults.

We do not knowingly permit children under 13 to create accounts or register for services.

If a person under 18 uses our website or services, a parent or legal guardian is responsible for supervising that use and ensuring the minor’s use is appropriate.

If you believe a child has provided personal information to us without appropriate consent or supervision, please contact us through our Contact page.

21. Third-party links and websites

Our website, portal and services may contain links to websites, platforms, resources, payment pages, video platforms, event platforms, meeting platforms, replay pages, course portals, member portals, social media pages or services operated by third parties.

Third-party websites and services are not controlled by us. We are not responsible for their privacy practices, content, availability, security, terms, policies or actions.

The privacy policies and terms of those third-party websites and services may differ from ours. You should read them before using those websites or services.

22. International users

If you access our website or services from outside Australia, you understand that your personal information may be collected, used, stored, disclosed or processed in Australia and in other countries where our service providers operate.

Additional privacy rights may apply depending on your location. Where required by applicable law, we will take reasonable steps to respond to valid privacy requests.

23. Complaints

If you believe we have breached the Privacy Act, the Australian Privacy Principles, or this Privacy Policy, or if you have concerns about how we have handled your personal information, please contact us through our Contact page.

Please include enough information for us to understand and assess your complaint.

We will acknowledge your complaint within a reasonable time and may request further information from you.

We aim to respond to privacy complaints within a reasonable period and, where practicable, within 30 days.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

24. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated Privacy Policy will apply from the date it is published on our website, unless otherwise stated.

We encourage you to review this Privacy Policy periodically so that you remain aware of how we handle personal information.